Frequently Asked Questions
Everything you need to know about our premium outerwear and services.
How can I track my Moose Knuckles order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for online purchases?
We offer a 30-day return policy for unworn, unwashed items with all original tags attached. Please note that certain promotional items may be marked as final sale.
Are Moose Knuckles jackets covered by a warranty?
Yes, our parkas and jackets are covered by a limited lifetime warranty against defects in materials and craftsmanship for the life of the product.
Do you offer international shipping?
Moose Knuckles ships to many countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I ensure I am purchasing an authentic product?
To guarantee authenticity, purchase only from our official website or authorized retailers. Every genuine Moose Knuckles garment features a unique NFC tag or hologram for verification.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm in select regions.